Clinic Essentials Live Chat Support - Clinic Essentials

A New Support Tool: Live Chat

We are excited to announce that Live Chat has been added as a support tool for our clinics!

We wanted to better support our users who may find it difficult to receive support over the phone while assisting patients coming in your clinics. The Live Chat feature will help you multi-task without interruption to patient care.

Click the Live Chat icon at the bottom of our home page to launch the chat. Live Chat would provide support for:

  • Quick inquiries
  • Basic steps on how to do billing/scheduling
  • Where to locate features in the software

Live Chat is not recommended for in-depth support, where we would need to log into your system.

For further assistance, you would need to call the Help Desk at 604-637-6415 or 1-888-414-1629. If all support agents are on the phone, you can leave a voice message, which would be put into a queue; all our calls and voicemails are answered in the order they are received.

If you have questions that do not need immediate assistance, feel free to email the Help Desk at helpdesk@clinicessentials.com.

We look forward to hearing from you!

Posted on June 25, 2014 by Karolina | Permalink

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