How to Identify Network Connectivity Issues

September 17, 2014

These instructions are pertinent only to clinics that have a network of more than one workstation.

If you are unable to launch Clinic Essentials from a networked workstation, you can check the following simple testing steps to determine if it is due to network disconnection.

• Click on your Start Menu, and then select Computer. Here you can see a list of your available drives.
• Under Network locations, check if you can see your mapped drive to your main PC. It is usually the “Z” drive.
• If it’s disconnected, you would see an X mark next to it, double clicking it usually restores the connection. If it gets restored, try restarting your Clinic Essentials program. If it didn’t restore the connection, try restarting your PC.
• Try opening your Internet Browser and see if you can connect to the Internet. If others can connect and the PC you are on cannot, it means that you are not connected to the network, try restarting your PC.
• Check with the other users if they’re having the same problem and if they do, report it to your Technical Support to check network connection settings.

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