FAQs - Clinic Essentials

Frequently Asked Questions

Is there a contractual obligation?
Yes. The invoice that you sign is the contract.

Do we need to commit for a certain period of time?
The contract does not have a specified minimum time length and runs on a month to month basis. Keep in mind that when you stop paying your monthly license fee you will not be able to add new appointments, billing entries or patients to the database. The rest of the program will continue to function.

What are the MONTHLY LICENSE FEES?
$85.00 plus taxes for the first practitioner.
$55.00 plus taxes for the Inventory add-on.
$10.00 plus taxes for EHR link add-on (per clinic).
The monthly cost for additional practitioners are:

  • $30.00 plus taxes for full time (21 hours or more a week)
  • $20.00 plus taxes for part time (20 hours or less a week)
To a maximum of $300.00 plus taxes per month. After you reach this amount your clinic can have unlimited practitioners. Please note the monthly fee will adjust each time you add or remove a practitioner from the clinic.

Is Training available and how much does it cost?
Yes, there is training available at $1000.00 plus taxes for Full Day Training.

What will it cost me to convert from my existing software to Clinic Essentials?
The cost can range from $250.00 - $500.00 for program conversions depending on the size of the existing database.

Is there a manual?
Yes, we provide a manual with every software installation.

Is there a limit to the number of clients that the Database can accommodate?
The number of patients, appointments, and billing entries are unlimited.

What hours is the support team available to us?
Non- Emergency Hours
Monday to Friday 7:30am – 5:00pm
Emergency Hours
Monday to Friday 5:00pm – 7:00pm
Saturday 8:00am – 1:00 pm

Who would we be speaking to when we receive tech support?
Currently we have 3 support staff answering phone calls and email questions. When required, calls can also be escalated to the manager.